Close the Deal
Master the techniques to handle objections, negotiate value, and close sales with confidence.
Secure the Commitment
Every successful relationship ends with mutual agreement and confidence in the outcome. Close the Deal teaches you how to recognise buying signals, address hesitation, and lead clients smoothly to a decision. Through six focused units, you will master objection handling, negotiation, and closing techniques that reinforce value and build long-term trust.
Lay the Foundation with Proven Frameworks
Closing is not pressure; it is precision. In this module, you will use frameworks that transform hesitation into opportunity, ensuring that every conversation ends with clarity, confidence, and respect.
LACE Framework
Listen, Acknowledge, Clarify, and Engage to handle objections in a way that strengthens trust and understanding.
Negotiation Triangle
Balance the three priorities of value, relationship, and outcome to achieve agreements that benefit both sides.
Closing Techniques Model
Apply structured closes such as the Summary Close, Assumptive Close, and Alternative Close to gain commitment naturally and confidently.
Professionals who handle objections with empathy retain 70 percent more clients after purchase.
Forrester Customer Experience Study, cited in Close the Deal
Four Core Learning Goals
Confidence
Approach objections and negotiations with composure and control..
Empathy
Recognise true customer concerns and respond with empathy and evidence.
Confidence
Protect your offer by focusing on benefits, not discounts.
Trust
Ensure every deal strengthens the relationship and sets up future business.
Six Core Learning Units
Each unit provides practical tools for managing complex conversations, maintaining professionalism under pressure, and ensuring that deals close on terms that deliver mutual satisfaction and long-term value.
Handle Objections
Use the LACE framework to listen, clarify, and respond to customer hesitation with empathy and confidence..
Identify Decision Makers
Learn to recognise who holds the authority to approve a purchase and engage them effectively in the process.
Create Urgency
Motivate prompt decisions by highlighting benefits of action and costs of delay without resorting to pressure.
Manage Negotiation
Apply the Negotiation Triangle to balance relationship, value, and outcome while maintaining professionalism.
Deliver the Close
Use closing techniques that secure agreement naturally and ensure the client feels confident in their choice.
Follow Up
Reinforce satisfaction and build loyalty through thoughtful follow-up and ongoing engagement.
The CJP Difference
A structured path to confidence, credibility, and commercial success.
Structured Learning Journey
CJP unites Mindset, Toolset, and Skillset into one structured learning journey, ensuring that attitude, knowledge, and behaviour develop together.
Created by Industry Experts
Developed by Mutiny Consulting in collaboration with luxury retail educators and leading fine jewellery brands, combining academic rigour with practical retail insight.
Designed for Daily Impact
Every unit connects directly to real retail scenarios, helping learners apply new ideas immediately to enhance performance and customer experience.
Negotiators who prepare structured frameworks achieve 25 percent higher value outcomes than those who rely on instinct.
Harvard Program on Negotiation, cited in Close the Deal
An Exceptional Learning Experience
A blend of tutorials, case studies and worksheets that inspire action
Video Lesssons
Dynamic instruction from industry experts.
Learner Worksheets
Guided discovery, not passive note-taking.
Knowledge Quizzes
Confidence through confirmation.
Exercises and Activities
Practical, real-world tasks.
Facilitator Guides
Support for managers and mentors.
Coaching Guides
Quick reference for daily coaching.
78 percent of lost deals occur because sellers fail to engage the true decision maker.
Gartner B2B Decision Study, cited in Close the Deal
Acquire a Lifelong Asset
Earn Your Certified Jewellery Professional Credential
On completion of all three tracks, learners receive a formal certificate representing professional mastery, endorsed by the Platinum Guild International.
It's a certification that signals confidence, commercial awareness, and commitment to excellence, values recognised right across the global jewelry retail industry.
Presenting a clear reason to act increases conversion by 32 percent when combined with transparent value.
Sales Benchmark Index, cited in Close the Deal
What the Industry is Saying...
Engaging, Empowering and Comprehensive
The Certified Jewellery Professional course is one of the most engaging and empowering learning experiences I’ve seen. It blends mindset, toolset, and skillset development into a truly comprehensive journey that equips professionals to excel with confidence, purpose, and practical capability in every aspect of fine jewellery retail.
Empowering Frameworks for Excellence
As an industry specialist, I found the Certified Jewellery Professional course to be remarkably engaging and comprehensive. Its structured frameworks turn complex concepts into practical, real-world strategies. It empowers professionals to represent precious materials like platinum with genuine expertise and commercial confidence.