Develop Your Skills
Build essential communication and interpersonal skills to connect, engage, and earn client trust.
Connect with Confidence
Successful client relationships begin with strong personal skills. Develop Your Skills builds the communication behaviours that create trust, rapport, and clarity in every interaction. Through six focused units, you will learn how to listen actively, ask meaningful questions, and express yourself with confidence and professionalism. These are the human foundations of commercial success.
Lay the Foundation with Proven Frameworks
Interpersonal effectiveness can be learned and refined. In this module, you will explore frameworks that strengthen emotional awareness, build rapport, and enhance the quality of your conversations with clients and colleagues alike.
EQ Model
Understand and manage your own emotions while recognising and responding to the emotions of others.
Johari Window
Use self-awareness and feedback to deepen trust and open communication with clients and peers.
Active Listening
Practise listening to understand, not to reply, using questioning, summarising, and empathy to strengthen relationships.
Employees with strong interpersonal skills increase customer satisfaction scores by up to 23 percent
Forbes Human Capital Study, cited in Develop Your Skills
Four Core Learning Goals
Connection
Build genuine rapport that encourages clients to share their goals and preferences.
Interaction
Communicate information clearly, ensuring mutual understanding in every conversation.
Empathy
Recognise emotional cues and respond appropriately to build trust and loyalty.
Professionalism
Demonstrate poise and confidence through tone, body language, and attitude.
Six Core Learning Units
Each unit is designed for real-world situations. Short videos, reflection activities, and guided worksheets help you connect learning directly to daily practice. Together they build clarity, confidence, and professional growth.
Emotional Intelligence
Develop awareness of your own emotions and learn how to influence the emotional tone of interactions.
Break the Ice
Open conversations naturally, create positive first impressions, and make clients feel comfortable and valued.
Building Rapport
Establish trust and common ground through active interest and authentic connection.
Questioning Techniques
Use open, probing, and reflective questions to uncover insights and identify client needs.
Active Listening
Demonstrate genuine attention and understanding by summarising, confirming, and responding thoughtfully.
Communication Skills
Integrate verbal, non-verbal, and written communication to express ideas clearly and confidently.
The CJP Difference
A structured path to confidence, credibility, and commercial success.
Structured Learning Journey
CJP unites Mindset, Toolset, and Skillset into one structured learning journey, ensuring that attitude, knowledge, and behaviour develop together.
Created by Industry Experts
Developed by Mutiny Consulting in collaboration with luxury retail educators and leading fine jewellery brands, combining academic rigour with practical retail insight.
Designed for Daily Impact
Every unit connects directly to real retail scenarios, helping learners apply new ideas immediately to enhance performance and customer experience.
Clients are 62 percent more likely to make repeat purchases from advisors who practise active listening.
Harvard Business Review, cited in Develop Your Skills)
An Exceptional Learning Experience
A blend of tutorials, case studies and worksheets that inspire action
Video Lesssons
Dynamic instruction from industry experts.
Learner Worksheets
Guided discovery, not passive note-taking.
Knowledge Quizzes
Confidence through confirmation.
Exercises and Activities
Practical, real-world tasks.
Facilitator Guides
Support for managers and mentors.
Coaching Guides
Quick reference for daily coaching.
Emotional intelligence accounts for nearly 60 percent of job performance in customer-facing roles.
TalentSmart EQ Research, cited in Develop Your Skills
Acquire a Lifelong Asset
Earn Your Certified Jewellery Professional Credential
On completion of all three tracks, learners receive a formal certificate representing professional mastery, endorsed by the Platinum Guild International.
It's a certification that signals confidence, commercial awareness, and commitment to excellence, values recognised right across the global jewelry retail industry.
Teams that regularly exchange feedback using the Johari Window model improve collaboration by 32 percent.
CIPD Learning and Development Report, cited in Develop Your Skills
What the Industry is Saying...
Engaging, Empowering and Comprehensive
The Certified Jewellery Professional course is one of the most engaging and empowering learning experiences I’ve seen. It blends mindset, toolset, and skillset development into a truly comprehensive journey that equips professionals to excel with confidence, purpose, and practical capability in every aspect of fine jewellery retail.
Empowering Frameworks for Excellence
As an industry specialist, I found the Certified Jewellery Professional course to be remarkably engaging and comprehensive. Its structured frameworks turn complex concepts into practical, real-world strategies. It empowers professionals to represent precious materials like platinum with genuine expertise and commercial confidence.